The Wandering Willow Return/Exchange Policy
If you would like to return an item purchased, you must do so within 14 days of receiving that item. You will be issued in-store credit as a coupon code that we will email to you once we receive the item. Items must be in their original condition; i.e., unworn and unwashed condition, free of perfume and deodorant or other scents, no pet hair, unaltered, free of marks or makeup stains, etc. We will not be able to accept the return if any of these conditions are present. NO EXCEPTIONS.
Because initial shipments for customers are FREE, The Wandering Willow reserves the right to retain a portion of the cost of your return as a return fee.
Customers are responsible for all shipping costs on returns. Shipping insurance or a trackable shipping service is highly recommended. We don’t guarantee that we will receive your returned item.
If your item looks worn or has any odors, we will not be able to accept your return. We are not responsible for any items lost in transit. Once your item(s) are received, they will be processed within 4-5 business days. We will email you a gift card for in-store credit for the returned items once they’ve been approved.
To return an item, please send an email to email@example.com prior to shipping your item for return. Please include the original receipt in the package.
Returns Due to Defects
If there is a defect on an item (EX: hole in fabric, missing button, etc) you must bring it to our attention WITHIN 48 HOURS of receiving that item. Please take a photo of the defect and email it to us at firstname.lastname@example.org with a return request. We will review your request and negotiate a solution that best fits your particular situation. We are not responsible for damage that occurs while wearing an item or in any way after you receive it.
Final Sale Items
Any items sold in sale, clearance or on special promotion cannot be accepted as a return or exchange - no exceptions!
At this time The Wandering Willow Boutique does not offer an exchange program and we are unable to hold merchandise awaiting returns.
If customers have a discount code they would like to use on their purchase, they are responsible for making sure the code is entered properly and the discount shows before completing their purchase. We do not offer retros for purchases made where a discount code was not entered properly. Customers are welcome to contact us at email@example.com if they have any questions regarding a discount code.
We also do not offer any retros on purchases made where a discount code has been made available at a later date when it would have applied.
email at firstname.lastname@example.org